Bookings

Advanced booking and payment via bank transfer is essential for both yoga classes, massage and infant feeding support. Please ensure all information you provide us at booking is as up to date and accurate as possible.

Cancellations

Once booked, refunds on Infant Feeding appointments and massage will not be given, unless on medical grounds (proof of this will be required and then of course a full refund, or alternative appointment date will be offered). If you have managed to get a sooner appointment with another practitioner, you are welcome to use our appointment as a valuable follow up. If I have to cancel your appointment, due to illness or unforeseen circumstances you will of course be offered an alternative appointment or a full refund.

If you book on to a block of yoga classes and you are unable to attend the entire block, I will transfer the block once to the next term, however, I am unable to transfer it on further than that. I am unable to offer refunds or transfers of individual classes within a block. If I have to cancel any classes, I will of course offer you an alternative class or a full refund.

Scope of Practice

The infant feeding support I offer is within the scope of practice of an Infant Feeding Coach. Although my knowledge and experience as a former midwife will undoubtedly enhance the support I offer, I am not practicing as a midwife any longer or whilst undertaking this role. I am therefore not clinically responsible for your care.  If I feel you require support in addition to what I can offer as an Infant Feeding Coach, I will recommend that you seek help and support from your midwife, GP, health visitor or another relevant healthcare professional.

Complaints

Blooming Well strives to provide the best possible service for our clients. However, we recognise that sometimes you may feel that we have not met your needs. If you have any complaint or concern about the service you have received, you are entitled to ask for an explanation. We operate an in-house complaints procedure to deal with your complaint. This procedure does not deal with matters of legal liability or compensation. Complaints are dealt with in the first instance by Lydia Brook in conjunction with advice from her insurer (Balens).

Any concerns can be raised initially directly during consultations or by phone. If your problem is not resolved in this way and you wish to make a complaint, please do so as soon as possible. Please make your complaint in writing to Lydia Brook by emailing lydia@bloomingwell.uk Please be assured that any complaint you make, written or verbal, will be treated in strict confidence and have no effect upon the level support that you receive. If you would prefer a family member, friend, or advocate to make the complaint on your behalf, they may do so. However, whilst we can receive a complaint on your behalf, we cannot provide any medical information to a third party without your written consent.

Your complaint will be acknowledged within two working days of receiving it.  If no-one is available to respond at the time of the complaint, you will be informed by an out of office response and it will be dealt with as soon as possible. Lydia Brook aims to make a full response to you within the next 21 working days. During that time an investigation will seek to find out what has happened and whether there is any action that can be taken to put things right.